Introduction & Scope

Movestorm® is a fitness equipment brand operated by CV. Bare Play and Fit Indonesia (referred to as “Movestorm”, “we”, “our”, or “us”). This Privacy Policy explains how personal information is processed when you interact with www.movestorm.com and our official customer communication channels.

It applies to website visitors, customers, account holders, prospective customers requesting quotations, and people contacting us about our products or services. Some third-party platforms that you choose to use have their own privacy policies.

We process personal information for specific, lawful purposes and apply relevant requirements under Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.

Information We Collect

Depending on how you interact with Movestorm, the information we process may include:

• Contact details: your name, email address, telephone or WhatsApp number, company name, and other details you choose to provide.
• Orders and delivery: billing and shipping addresses, products ordered, order reference, payment status, shipment information, and transaction records.
• Accounts: account identifiers, profile details, and information relating to your order history if you create or use an account.
• Quotations and projects: product enquiries, specifications, project location, installation requirements, and information submitted for gym equipment proposals or custom solutions.
• Customer communications: emails, messages, service enquiries, support history, and feedback you provide.
• Technical information: IP address, device and browser information, timestamps, site usage information, cookies, and similar data where generated by the website or enabled services.
• Voluntary submissions: product reviews, comments, or promotional entries when those features are made available.

We ask you not to send payment card details, identity documents, medical information, or other sensitive personal data through general website forms or WhatsApp unless specifically requested through an appropriate secure process.

How We Use Your Information

We use information for the purposes relevant to your interactions with us, including:

• Processing purchases, confirming transactions, arranging delivery, and providing order updates.
• Preparing quotations and responding to equipment, custom rig, or installation enquiries.
• Providing customer service, resolving complaints, and supporting warranty or after-sales requests.
• Operating customer accounts, securing our website, preventing misuse, and troubleshooting issues.
• Maintaining appropriate business, accounting, and transaction records.
• Evaluating website performance and advertising effectiveness where the relevant tools are enabled and legally permitted.
• Sending promotional communications where an appropriate legal basis exists and honoring applicable opt-out requests.

Depending on the activity, our legal grounds may include fulfilling or taking steps toward a contract, complying with legal obligations, obtaining valid consent where required, or pursuing other legitimate interests allowed by applicable law while considering your rights.

Providing information requested for an order or quotation may be necessary for us to complete that transaction or respond to your enquiry. Other information may be optional.

Sharing Personal Data

We may share information when reasonably necessary with service providers and business partners involved in providing the service you requested, including:

• Payment service providers for transaction processing and confirmation.
• Delivery, freight, or installation partners to fulfill shipments and approved service arrangements.
• Website, hosting, security, and communications providers supporting our operations.
• Analytics and advertising platforms where integrated into the site and used on an appropriate legal basis.
• Authorities and professional advisers where disclosure is required or permitted by applicable law.

Information is shared only to the extent relevant to those purposes. We do not offer customer personal data for sale as a standalone product. External providers may process information under their own applicable policies and obligations.

Cookies & Website Analytics

Cookies and similar technologies can help the website maintain shopping carts, manage sessions, support account features, improve security, measure traffic, and understand the performance of website content or campaigns.

Depending on the services enabled on the website, these technologies may include:

• Essential cookies used for core shopping and website functions.
• Analytics technologies that provide information about website usage and performance.
• Advertising technologies used to measure campaigns or present more relevant marketing, where applicable.

You may manage or delete cookies using your browser’s privacy settings. Disabling essential cookies can affect login, cart, or checkout functionality. Where we provide additional website-level privacy choices, those controls will be presented through the relevant interface.

Third-party platforms may receive technical information when their tools are enabled. Their collection and use of data are also subject to their own terms and privacy practices.

Marketing & Service Messages

We may contact you about an order, quotation, shipping arrangement, or customer service request when needed to respond to you or provide the requested service. These operational messages are separate from optional promotional communications.

Where applicable, you may opt out of promotional communications using an unsubscribe facility provided with the message or by contacting Movestorm. We will process such requests in accordance with applicable law. Opting out of marketing does not prevent necessary communications about an existing order or service request.

Data Retention & Security

We retain personal information for as long as it is reasonably needed for the purpose for which it was collected and for any additional period required by applicable legal, accounting, tax, warranty, or dispute-resolution obligations. Retention can differ for order records, customer accounts, enquiry messages, and technical logs.

We take appropriate organizational and technical steps intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. No electronic transmission or storage method is completely risk-free, so absolute security cannot be guaranteed.

When information is no longer required, we aim to delete, anonymize, or otherwise handle it appropriately, subject to applicable legal and operational requirements.

International Data Transfers

Some third-party technology or communications providers may process or store information outside Indonesia. Where an international transfer occurs, Movestorm will consider the applicable legal requirements and appropriate safeguards relevant to that transfer.

We do not represent that any particular international contractual safeguard is in place unless it has been verified and applies to the relevant service.

Your Privacy Rights

Subject to applicable Indonesian law and relevant exceptions, you may have rights to obtain information about the processing of your data, request access, correct inaccurate information, request deletion or cessation of certain processing, withdraw consent where processing relies on consent, and exercise other rights provided by law.

To make a request, please use our official contact page and describe the information or request involved. We may ask for information reasonably necessary to verify your identity before disclosing or changing personal data.

Some requests may be limited by legal obligations, legitimate retention requirements, the rights of others, or other applicable exceptions. We will assess requests under the relevant legal framework.

Children’s Privacy

Movestorm’s products and online purchasing services are intended primarily for adults and customers making purchasing decisions on their own behalf or for an organization. We do not intentionally design these services to collect personal information from children without appropriate authorization. If you believe a child’s information has been provided inappropriately, please contact us.

External Websites & Services

Our website may contain links to marketplace listings, social platforms, courier tracking services, payment providers, video services, or other third-party websites. When you use those services, the respective provider may collect or process information according to its own policies.

We recommend reviewing the relevant privacy notice before submitting personal information on a third-party website.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our operations, services, technology, or legal obligations. The latest version will be published on this page with its update date. Where required by applicable law, we will provide additional notice or request consent before introducing material changes to relevant processing activities.